During the design and development phases, revisions are part of the process (as described in the Process & Workflow section). We collaborate with you and adjust the work based on your feedback. These in-scope revisions are included in the project fee. We make sure to clarify the project scope up front, so both sides know what’s included.
After the project is launched, changes can fall into two categories:
- Minor tweaks/bug fixes: If you discover something like a typo, a broken link, or a small styling issue after launch, just let us know. We consider it part of our post-launch support to fix genuine errors that were overlooked. We want the site to be 100% right.
- New changes or enhancements: If you request changes that are beyond the original project scope (for example, adding a new section to the site, or a new feature that wasn’t in the initial plan), we’re still happy to help – but those would be treated as additional work. We can either bill hourly for the changes or provide a quote for the new features. If you have a support retainer with us, we could count the work against your included hours.
We always try to be fair and transparent. If a requested change is quick and easy, we often just do it. If it’s something more involved, we’ll let you know that it might incur extra cost and get your approval before proceeding. You’ll never be surprised by a bill from us.
Lastly, if you prefer to be hands-on and make content edits yourself, we deliver sites that are user-friendly to update (especially if it’s on a CMS like WordPress). We can train you how to make edits. So, simple text or image changes you might handle internally, and come to us for the heavier lifts. We’re flexible in working out a maintenance workflow that suits you.