Yes, absolutely. PixelKraft is committed to supporting our clients even after the initial project is done. We offer maintenance plans to keep your website running smoothly and up-to-date:
- If you host your site with PixelKraft under our Managed Hosting plans, regular maintenance is included. For example, our basic managed plan includes monthly updates, backups, security checks, and up to 2 hours of support each month
- For clients not on a formal maintenance plan, we still provide support on an as-needed basis. You can always reach out to us via email or our support portal with any issues. We typically offer a brief warranty period (a few weeks after launch) where we’ll fix any bugs or errors that slipped through, at no charge. Beyond that, we can do updates or improvements at our hourly rate or under a retainer.
- Maintenance tasks we handle include: software updates (like updating a WordPress site’s plugins and themes), security monitoring, regular site backups, content updates (if you send us new text or images to replace), performance optimization, and ensuring forms and integrations continue to work. Essentially, if you prefer not to worry about the technical upkeep, we can take care of it for you.
- Our support is known to be responsive – as our site says, “If you’re our client, we have your back 24/7”
In summary, you’re not alone after your site goes live. Many of our clients choose an ongoing relationship where we handle the technical maintenance, and they focus on running their business. We offer flexible arrangements: monthly retainers, pay-as-you-go support, or just occasional help as you request it. The level of support is up to your needs and budget.