Communication is a top priority for us. We tailor our communication style to what works best for you, but generally we use a mix of the following:
- Email: We use email for day-to-day communication, status updates, and sharing deliverables. You’ll likely have a dedicated point of contact (project manager or the lead developer/designer) who will email you regularly. Email provides a nice paper trail and allows us to share links, documents, etc.
- Meetings/Calls: We often start with a kickoff video call or phone call. During the project, we can schedule check-in meetings at key milestones (for example, a design review meeting, or a pre-launch review). We’re happy to do Zoom/Google Meet or traditional phone calls. We find real-time conversation is great for clarifying requirements or walking through feedback. Typically, you can expect at least a meeting at kickoff and one at design approval, and others as needed.
- Project Management Tools: For larger projects, we can use tools like Trello, Asana, or Basecamp to track tasks and feedback. If you prefer a certain platform to keep track of to-dos and progress, let us know. We can also work with simple shared documents or spreadsheets – whatever is comfortable. Our team itself uses internal project management software, but if you’d like visibility, we can share status updates through a client-friendly medium.
- Design Collaboration: When we present designs, we might use a platform like Figma or Adobe XD where you can leave comments directly on the design. This makes it easy to point out specific sections during feedback. If you’re not familiar with those, no worries – we can also send PDFs or images of designs and discuss via email or call.
- Client Dashboard/Portal: PixelKraft has a client dashboard (accessed via our website login) primarily for billing and support ticket tracking. You may use it to view invoices, make payments, or submit support tickets. It’s integrated with our systems (Stripe, etc.) for convenience. While it’s not mandatory to use the dashboard for communication, some clients like having a central place for project documents and finances.
- Status Updates: We usually provide weekly status updates (could be a brief email summarizing what was done in the past week and what’s upcoming). This keeps everyone on the same page. For fast-moving projects, updates might be more frequent or even daily check-ins in a chat tool.
- Availability: Our business hours are Monday–Friday, 9am–5pm CST. During those times, you can expect prompt responses. We often do work flexibly outside hours, but we try to keep communications in normal hours unless it’s urgent. We can adjust meeting times if you’re in a different time zone – we work with global clients, so we’re used to accommodating different schedules to some extent.
Overall, we strive to be very responsive and accessible. You’ll never be wondering “where did my web designer go?” when working with PixelKraft. We believe frequent communication leads to better outcomes. At the start of the project, we’ll ask for your preferred communication channels and stick to those. And if you ever feel out of the loop, just poke us – we’ll happily provide an update. Collaboration is a two-way street: we also rely on you for timely feedback and content provision, so the more engaged we both are, the smoother the project will go!